Microsoft Dynamics CRM Customization Essentials [Kindle Edition]
Author: Nicolae Tarla | Language: English | ISBN: B00RP13CZC | Format: PDF, EPUB
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Dynamics CRM is Microsoft's answer to customer relationship management. The platform's flexibility allows system customizers to enhance its functionality to map any kind of business and scale to any size.
Through this practical guide, you will develop a vital and holistic understanding of the key features of Dynamics CRM. You will work with entities within the existing modules, learn how to customize and extend entities, and explore how to create logical relationships between them. You will also look at business rules and business process flows and learn how to use these features to enforce and visually enhance user experience. Furthermore, you will customize business entities without using code and cover the new features in Dynamics CRM. By the end of the book, you will have acquired new marketable skills in developing software for businesses running Dynamics CRM.
Books with free ebook downloads available Download Microsoft Dynamics CRM Customization Essentials [Kindle Edition]- File Size: 13035 KB
- Print Length: 238 pages
- Publisher: Packt Publishing (December 30, 2014)
- Sold by: Amazon Digital Services, Inc.
- Language: English
- ASIN: B00RP13CZC
- Text-to-Speech: Enabled
- Word Wise: Not Enabled
- Lending: Not Enabled
- Amazon Best Sellers Rank: #183,787 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
- #6 in Books > Computers & Technology > Computer Science > AI & Machine Learning > Expert Systems
- #38 in Books > Computers & Technology > Computer Science > Bioinformatics
- #79 in Kindle Store > Kindle eBooks > Computers & Technology > Software > Business
"Microsoft Dynamics CRM Customization Essentials" written by Nicolae Tarla, a MVP alumni. This book has published on December 2014, targeting to Microsoft Dynamics CRM 2015. But in my option, most of the contents in this book can also apply to CRM 2011 and 2013.
The bright spot of this book is about “Use a no-code approach to create powerful business solutions using Dynamics CRM 2015”. Therefore the audience of this book are business administration users, functional consultant etc. Developers could also benefit from this book by recognising what are the out-of-box Microsoft Dynamics CRM offerings, and how to leverage them; rather than try to develop everything – noted in most scenarios, we should follow the “CCDI” route:
Configuration -> Customisation -> Development -> Integration.
In some scenarios, the right route would be CCID - so use the best of CRM, not everything (in which other technology/products can provide a better solution, so integration would be preferable and scalable).
Either way, “CC” are always the first choices, which are the focus of this book; it has 6 chapters:
Chapter 1: Getting Started – get a free trial of CRM Online and configure CRM Outlook.
Chapter 2: Dynamics CRM Application Structure – CRM modules and major components.
Chapter 3: Customizing Entities – Entities in detail, customise entities and extend the system.
Chapter 4: Business Processes – Customise business processes and business roles.
Chapter 5: Social Features in Microsoft Dynamics CRM – various social platforms, internally and externally of Dynamics CRM platform.
Chapter 6: Dynamics CRM Administration – Various administration options available in Dynamics CRM.
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